Monday, June 16, 2008

THE HOUSE & OUR 1ST STEPS



This should give you an idea of what we will be building. The Cambridge 34 Corner Facade by Eden Brae. The colours will be totally different - a lot darker - including the fact that the ground floor will be in a dark facebrick. However, the rendered balconies will remain as a contrast to the facebrick.

Well, over the last couple of months we have been sorting through the details of our plans. Getting things just right is very time consuming, not to mention tiring. There are so many little things to think about. There are so many little things you forget. However, our aim is to get this project going. To this end, there have been a few compromises.

I must say that if we had known what we know now, we certainly would have done things differently. In particur, we would have not wasted so much time on the tender stage. Unfortunately, nobody told us that building companies generally, DO NOT NEGOTIATE. We were mistaken in the belief, that this game was open to negotiation, as are so many others. A little give & take, here & there. Not so in the building industry. They have their bottom line & they stick to it. Anyway, that part is over.

We have not one bad word to say about Eden Brae staff. From the sales office, through to contract tender stage, we dealt with extremely capable & likeable sales people. Our only gripe would be that they sometimes seemed distracted or unfocussed. I suspect this was due to them having to handle too many customers. A significant failure in the area of customer service, as far as we are concerned. Often requests were ignored & emails not answered. However, we found that persistence was necessary to stay on top of issues.

We are now being handled by a CSR (customer service representative). Sally is absolutely fantastic ! I can't say enough about her. She is fast, polite, quick to respond to queries and definitely "on the ball". Nothing is too much for Sally. I hope she remains our CSR throughout the course of this project because she is doing a fabulous job. At the moment, she is handling the preparation of our paperwork before submisssion to council and managing all our variations. So far, so good.

We had our colour selection appointment recently, where we defined our wall, ceiling, joinery colours & our brick, cladding, roofing, etc selections. Also door hardware, tapware, basins, etc..It went very smoothly even though it took 3 hours. We had most colours decided on before the appointment, which made it straightforward. All we needed was the colour consultant to tie up a few issues, that we weren't sure about. At this point, we are waiting for the pricing of selected upgrades to come out of that appt.

Electrical & kitchen appointments are complete also. Still waiting for the kitchen/laundry quote. That one should be interesting. We've asked for pricing on pot drawers, extra wall cabinetry, appliance cupboard, soft-close doors & drawers, full extension drawer runners & the list goes on. $$$$$$$$$

Hoping to get our plans to council this week. We foresee problems with them though because we have encroached on our front & side setback. We will try very hard to stick it out because we are hoping for waterviews.

2 comments:

  1. How did you find the electrical appointment...I had no idea having downlights would cost so much at $100 a pop. What colours did you decide on, I found going to the tile place helped in deciding on the colours, but I changed everything anyway once we had some pricing done post colour selection.

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  2. I watched the $ amount in the bottome corner of the large screen with trepidation as it wnt up & up. No, had no idea d/lights would be so costly. But we're only having them in the entrance hall & down towards the kitchen. All other fittings will be batten. I've just put together my mood board & intend to post it on to this blog soon. Will be making tile/carpet appt tomorrow. Yes, we changed some things after pricing also. This is where EB makes its profits. So we've tried to keep things modest & change them after handover.

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