Monday, March 9, 2009

Friday 20th was 2 & 1/2 weeks ago. That is when we had that discussion with the CM.
This Friday will make it 3 weeks !!

Still NO lock-up ! Still NO roof on the family room! Still NO bricks cleaned!

Seems that our cynicism was well-founded! The meeting was purely a public relations exercise. What we find insulting is that Eden Brae thinks we're so gullible as to believe the hyped-up spiel !
Eden Brae along with the rest of this industry is seriously out of touch with the consumer.

Sad to say, but this recession is needed. The dead wood needs to be cleaned out.
Customer service needs to be the priority, once again.

5 comments:

  1. I couldn't agree with you more, particualy after the apalling 'customer service' we received from our builder prior to Christmas.

    Fingers crossed it all gets sorted soon, lock-up is acheived and the internals can go ahead and you can move in to your beautiful home.

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  2. How frustrating! I agree too about clearing out the deadwood, you just need to read about everyone's complaints these days, it's shocking - honestly, how do these people manage to be successful?

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  3. They wouldn't be in the 'real' world, where the rest of us are!

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  4. did they say why the lower roof is not on yet?

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  5. We haven't heard from anyone. But they will certainly hear from us by the end of the week !

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